I tried to book a flight...

Unfortunately, as helpful as Expedia.com is/can be, I feel it has many downfalls.  The first thing I noticed is the clutter.  I found that the site had a lot of buttons, highlighted words and choices.  These made the site overwhelming at times as well as difficult to navigate.  It also seemed that hidden in this mess were many of the important features.  The "button" to show more airlines is relatively small under the box that shows the first four or five choices.  Simple things that would be expected on either a side or bottom page navigation are also hidden.  I expected to find the baggage fees simply and instead had to click at least two or three things to find what I needed.  It was also simply a list of airlines, not customized based on what airline was chosen. 

The other two problems I found with this site had to do with price.  The initial search finds he lowest prices, but does not list these prices with taxes.  Thus, the flights are more expensive (usually by at least $20) when they are chosen.  A problem I also encountered was that that price of a flight changed after I selected it.  When I went back to make a new selection the price had not been updated. 

There was one simple factor on the site.  The dates for flights were very easy to choose.  When I clicked on a box to input dates it came up with a two-month calendar.  This helped me to pick a day of the month as well as day of the week.

~Marin


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           ~MARIN KOBIN~
University of Rochester class of 2009