My first attempt at using the RedBox was actually a complete failure since the touch screen wasn't working. The next day it was working and I got to try it out.
I found it very intuitive to use, with a single very responsive (well calibrated too) touch screen and large buttons that clearly state their purpose. The exceptions were the next and back buttons, which weren't labeled as such and took a moment to find. I thought the way the system organized the movies was easy to use, having them grouped alphabetically, by genre, popularity, and release date. You just poke a thumbnail and it gives you a synopsis and renting options. I thought there was a reasonable selection, considering physical DVDs are vended. There is even an option to pick out your movie online and pick it up at the machine (for those who don't want to hold up the line). The checkout process was quick and painless.
My main frustrations were the impatience of the machine (asking you if you need more time before you have had a chance to read a synopsis) and the time it takes to receive and vend movies. It would be nice if the screen did something during that process.
~Andy
I found it very intuitive to use, with a single very responsive (well calibrated too) touch screen and large buttons that clearly state their purpose. The exceptions were the next and back buttons, which weren't labeled as such and took a moment to find. I thought the way the system organized the movies was easy to use, having them grouped alphabetically, by genre, popularity, and release date. You just poke a thumbnail and it gives you a synopsis and renting options. I thought there was a reasonable selection, considering physical DVDs are vended. There is even an option to pick out your movie online and pick it up at the machine (for those who don't want to hold up the line). The checkout process was quick and painless.
My main frustrations were the impatience of the machine (asking you if you need more time before you have had a chance to read a synopsis) and the time it takes to receive and vend movies. It would be nice if the screen did something during that process.
~Andy
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