While this is not my own experience in the picture (I wasn't thinking about this project when going to Walmart and don't actually own my own camera), this is a great representation of walmart's commitment to customer satisfaction.
My own experiences with these machines is quite horrendous. Frequently I will have to have a cashier come and fix an error of some sort, either having the scanned item not register as an item (only once), or having the item not register as being in the bagging area (or having an "extra object" there), which, after too many attempts at not bagging the item, will give an error that only the person who is (only sometimes) working behind the counter can fix.
It starts by asking which language you would like to check out in. This is a simple press of an oversized button on the screen. Next is a screen showing you how to scan and bag, and a couple of buttons that only matter to the cashier, mixed in with the PAY NOW button.
After scanning an item in, you are shown a new screen on how to place an item in the bag. The sensor in the bag area then waits to see if you placed the item in, sometimes not registering and forcing you to press the "skip bagging" button. Apparently buying something and not wanting to bag it leaves room for people to try and steal stuff (as opposed to putting two items in the bag at once, which is easier to do and harder to catch). After too many times of trying to not bag items (or having it not register) a person is sent to your terminal to put in a code and allow you to start again, only to have this happen every subsequent time it fails.
Of course, this is only when it registers on the scanner, which is just as tiresom and irritating, often not scanning and having many problems trying to even purchase the products.
Removing bags also causes errors, stating that there are foreign objects in the bagging area.
This, mixed with the fact that only half are ever open/operational, leads the user to want to use one of the empty 20 item or less checkers next to them. Usually a good choice.
-Sean Lander
My own experiences with these machines is quite horrendous. Frequently I will have to have a cashier come and fix an error of some sort, either having the scanned item not register as an item (only once), or having the item not register as being in the bagging area (or having an "extra object" there), which, after too many attempts at not bagging the item, will give an error that only the person who is (only sometimes) working behind the counter can fix.
It starts by asking which language you would like to check out in. This is a simple press of an oversized button on the screen. Next is a screen showing you how to scan and bag, and a couple of buttons that only matter to the cashier, mixed in with the PAY NOW button.
After scanning an item in, you are shown a new screen on how to place an item in the bag. The sensor in the bag area then waits to see if you placed the item in, sometimes not registering and forcing you to press the "skip bagging" button. Apparently buying something and not wanting to bag it leaves room for people to try and steal stuff (as opposed to putting two items in the bag at once, which is easier to do and harder to catch). After too many times of trying to not bag items (or having it not register) a person is sent to your terminal to put in a code and allow you to start again, only to have this happen every subsequent time it fails.
Of course, this is only when it registers on the scanner, which is just as tiresom and irritating, often not scanning and having many problems trying to even purchase the products.
Removing bags also causes errors, stating that there are foreign objects in the bagging area.
This, mixed with the fact that only half are ever open/operational, leads the user to want to use one of the empty 20 item or less checkers next to them. Usually a good choice.
-Sean Lander
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